If you have scheduled an installation and assigned a technician, but the installation is not appearing in the calendar, complete the following steps: 

First, make sure the appointment you've scheduled is in the correct status; it should be in a status that you want showing up on your calendar page. If it is, then:

Login to the Admin portal (back end) of your instance.This can be reached by adding /a to the end of your instance URL. For example, the link to the admin portal for our demo instance is demo.fastgem.net/a 

(Note: Users with special Configuration User permissions will not need to login to the Admin portal (back end) in order to access calendar configurations. Instead, they can simply navigate to SITE MGMT > Config)

For users without special Configuration User permissions: Once you are logged into the Admin portal, navigate to Config: 

 

From there, the Content Types tab is the first tab you should land on: 

 

Click 'Calendar' to open the 'Calendar' section. The 'Status viewable from Calendar' box should already have some statuses listed in it. (If no statuses are listed in this box, ALL statuses show up on the calendar):

 

 

Add the status that you want to appear to this box using the dropdown, and Save. 

Your appointment should now appear on the calendar in front end. 

For further questions, please contact FastGem Support at (504) 383-0602 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.