What Is FastGem?

FastGem is a CRM system designed specifically for third party utility providers (Satellite, TV, Internet, Home Security)

The Problem

Third Party Home Service Providers (Satellite, TV, Internet, etc) have a cumbersome task of exposing up to date information to their reps concerning their customers. Lead Processing, Technician installs, Inventory management and commission based payroll can be especially difficult to manage

FastGem Solves This!

Fully Synchronzied

FastGem AUTOMATICALLY pulls all data from source systems (new and updates). Once inside FastGem, automatic texting, quality control, sync to external systems and more can be executed


Customer Workflow

FastGem is built on the premise of data management. All customer submitted/generated data is placed within main portal where data can be filtered/sorted/searched and exported all with simple drop down selectors for assignments and status


Instant Payroll

All of your employees are given specific access to only what they should see, including their pay. Pay is always up to date so the minute it's cleared and finalized by a Payroll Admin, they are able to view it. You control when accounts are marked as cleared for payment.


Inventory Tracking

Full Inventory tracking and management. Assign/Track/Consignment all of your inventory. Assign equipment to a customer for total tracking. Technicians can assign equipment to a customer record in live time, so the whereabouts of your inventory doesn't skip a beat!


Reconciliation Reporting

Never ask if what you're getting paid is accurate again. FastGem records what your expected to be paid, what you're actually paid, and determines reconciliation.


Technician Scheduling/Calendar

Lead Techs can easily assign jobs/work orders to individual techs. Each individual tech has access to their personalized calendar with links to all pertinent information.


Invoices & Payments

Create, e-mail, and record Invoices and/or Payments in PDF to your customers in less than half the time you're used to with our latest Invoice/Payments Feature! Choose from different professional templates that include all necessary details on billing and payments for the best record keeping possible!


Privacy Guaranteed

We offer an automated and secure way of processing orders, without you having to worry about the risk of your data being shared with ANY outside parties! We go the extra mile to make sure that your information is protected, and we will NEVER sign contracts with other providers that jeopardize this guarantee to our customers! Can you say that about your current CRM?


Faster Processing

FastGem's unique overlay system integrates with multiple platforms and allows for 5x faster processing removing the need for internal processors to copy and paste customers' information.


Automated Quality Control

FastGem automatically texts customers the day before & after installation to confirm quality. Auto Status Change of work orders also takes place based on the customer's response to auto texts, to make and record follow ups as often as you require! Additionally, all internal reps have quality control queues that are generated based on additional milestones or customer replies.


Customizable Forms

FastGem offers FULLY customizable forms of all types. Create an order form specific to the rep it's assigned to. Changes to form content take seconds and is replicated across all necessary forms. If your company uses Installation agreements and/or disclosures for the customer, have your PDF forms immediately available to view. The customer can sign forms with their finger or stylus and receive a PDF copy immediately!


Referrals/Leads

FastGem supports referrals by enabling a custom form for each referrer. Referrals enter the system and are assigned to reps who follow up on the lead and are then able to convert them to a customer. Referrers can also access payroll which pays out based on referral fees. As always, referrers can only see their leads/customers/payroll.


Flawless Communication

FastGem offers internal messaging from admin to users/reps as well as article building for posting notifications, training, etc. Techs, reps, and processors can practice live communication from within FastGem as well, inside of their customer records to keep everyone in the loop about what's going on with the customers they are assigned to!


Time Cards

Clock In/Out timecards for hourly employee time tracking


FastGem's design is great on desktops...
...brilliant on tablets...
and perfect for mobile!
 
  • FastGem Offers full REST API for integration support. Every aspect of the system is designed to allow data sharing/updating in near realtime.
    Sara Plus
    Agemni
    Zapier
    Webhooks
    DWS
    Spectrum
    Dish
    Frontier
    HughesNet
    CenturyLink
    DGS
Decrease in Processing Time
80%
Reduction In Overhead
75%

Simply Put

You Will Save Time & Money When Using This Software Or There is NO Charge

Schedule a demo and get a glimpse of just how much time and overhead cost you can save when switching to FastGem CRM!

OR

Call Us Directly: (504)-383-0602

Contact Us

Please let us know your name.
Invalid Input
Please let us know your email address.
Please let us know your message.
Invalid Input
  • *NEW* FastGem Basic
  • $200/mo
  • Pay a flat rate for up to 10 users! Includes:
  • *Basic System Access
  • Sales & Order Tracking
  • Automated Text & Appointment Follow-up
  • Automated Order/Appointment Status Tracking
  • $0.04 per Text
  • $50 Setup Fee
  • Starter
  • $29Per active user/mo
  • up to 15 users
    Included:
  • *Moderate system Access
  • Fully Customized Setup
  • 24/7 Customer Support & Webinar Training
  • Automated Payroll System & Quality Control
  • $0.04 Per Text Message
  • Plus
  • $39Per active user/mo
  • 15+ Users
    Included:
  • *COMPLETE System Access
  • Fully Customized Setup
  • Full Customer Support
  • Unlimited Web Training
  • Automated Payroll & Quality Control
  • Tech Scheduling & Inventory Management
  • Digital Signatures From Customer
  • $0.04 Per Text Message

NEW FEATURES ADDED DAILY!

Ask about FastGem to FastGem integration to maintain each company's privacy while still keeping tracking of individual payroll and sales!

We offer a wide range of products and membership plans, custom tailored to your needs. Browse our selection of products to find the perfect one for your project, or select a membership to gain access to everything.


FastGem fits with ANY size vendor!Multiple packages

Click the 'Contact Us' link above to schedule your FREE demo and see for yourself!